Stay in touch with your customers
Send useful retail and ecommerce messages without adding more manual work for your team.
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SOLUTIONS | RETAIL & E-COMMERCE
Retail messages customers can use
Customers want relevant offers and clear updates about their orders. TNZ helps retailers and ecommerce businesses send personalised campaigns, payment confirmations, delivery updates and follow-up messages throughout the purchase process.
Targeted sales campaigns
Use SMS and email to send offers based on customer preferences, behaviour or purchase history instead of sending the same campaign to everyone.
Timely order notifications
Payment confirmations and shipping updates tell customers what has happened with their order and when they can expect it.
Automated customer messages
Automate payment confirmations, shipping updates and appointment reminders. This reduces manual work and keeps routine communication consistent.
Personalised loyalty messages
Use first names, loyalty programme updates and relevant product recommendations to encourage customers to return.
Popular retail use cases
Targeted SMS campaigns
Send personalised SMS campaigns based on customer behaviour, preferences or purchase history.
Payment confirmations
Confirm successful payments by SMS or email and include the relevant transaction details.
Shipping updates
Keep customers informed with SMS and email updates as their order moves through the delivery process.
Review requests
Automatically ask customers for a review after they receive their purchase.
Loyalty programme updates
Tell customers about points, rewards and offers that are relevant to their recent activity.
Flash sale announcements
Let customers know when a flash sale, limited-time offer or exclusive deal goes live.
Product recalls
Contact affected customers quickly by SMS and give them clear instructions about what to do next.
Warranty updates
Remind customers about the status and expiry date of their product warranty.
Seasonal campaigns
Schedule campaigns for holidays, back-to-school shopping and other seasonal events.
In-store appointment reminders
Remind customers about appointments with an in-store assistant and reduce no-shows.
Connect TNZ with the tools you use
Use direct integrations with HighLevel, HubSpot, Pipedrive, Microsoft Excel, Google Sheets and Outlook Calendar.
VIEW INTEGRATIONS SUPPORT FOR:-
Highlevel
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HubSpot
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Pipedrive
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Zendesk
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Cin7
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SuiteCRM
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Google Sheets
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Microsoft Excel
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Google Calendar
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Outlook Calendar
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