Streamline customer interactions and enhance your business image with a fully hosted IVR solution that's easy to configure and manage.
TNZ's Hosted IVR (Call Menu) product takes your business communication to the next level by allowing you to create complex call flows without the need for any on-premise equipment.
With our fully hosted solution, callers are greeted with a professional voice menu that routes them to the right department or contact based on their selection. Whether it's pressing "1 for Sales" or "2 for Accounts" our Hosted IVR handles it all seamlessly.
Establish a professional image with a business telephone number you can publicise, without needing to give out your mobile number.
Design custom call flows that guide your callers to the correct destination based on their input. Easily configure options like "Press 1 for Sales" or "Press 2 for Accounts."
Configure Call Flows for different times of the day or days of the week with Profiles for business hours, weekends or holiday periods with time-based routing.
Distribute incoming calls to multiple mobile phones at the same time, ensuring the first available team member can pick up.
Create a step-by-step call flow where calls are sequentially directed through a list of mobiles, automatically moving to the next number if the previous one doesn't answer.
Should the call ultimately be unanswered, voicemail is recorded and emailed to you as a high-quality MP3 or WAV file so you can listen to and manage your messages wherever you are.
Call Screen plays a brief greeting to your team when they answer a call, asking them to press "1" to accept it. This prevents calls from unintentionally going to voicemail or being picked up by multiple team members at the same time.
Our user-friendly dashboard makes it simple to update call flows, change the numbers that receive calls, and monitor system performance. Manage everything in real-time without needing technical expertise.
No need for expensive on-premise equipment. Our cloud-based IVR system is hosted entirely by TNZ, making it accessible, scalable, and affordable for businesses of all sizes.
As your business expands, your Hosted IVR Number keeps up.
A polished IVR system gives your business a professional edge, ensuring that every caller is greeted with a clear and informative menu.
TNZ's Hosted IVR is designed to be cost-effective, offering smaller businesses the chance to enhance their customer service without breaking the bank.
As your business grows, your IVR system can easily scale with you. Add more options, change call flows, and update profiles as needed—our solution is built to adapt to your needs.
Our Sales Team is ready to assist with queries, custom integrations, enterprise reporting, bespoke APIs, volume/usage discounts, and more.
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