Unlock the Full Potential of SMS for Your Business

Topics:   Explainers SMS – 11 Jan, 2025

At TNZ, we understand that communication is the heartbeat of your business. Our goal is simple: to help you harness the power of SMS to boost your efficiency and connect better with your clients.

Whether you're looking to engage more effectively, streamline operations, or keep your customers informed, SMS offers a robust solution. With TNZ, you can send timely messages, automate routine communications, and provide a seamless experience for your clients. Let's take a closer look at what's possible with SMS and the TNZ platform.

The Benefits of SMS

SMS is a powerful tool for business communication. It can transform how you engage with clients and simplify your processes. Here are a few reasons why SMS is so effective:

High Open Rates with SMS

Did you know that 94% of SMS messages are read within minutes? This means your message gets noticed fast. Unlike emails that can vanish into spam folders, SMS lands directly on your client's mobile device. It's a dependable way to communicate.

Deliver Time-Sensitive Information Instantly with SMS

SMS is ideal for time-sensitive info. Whether it's an appointment reminder, status update, or a payment alert, SMS means your message is seen and acknowledged quickly. When timing matters, the speed of SMS can prevent issues before they arise. Plus, you also have an audit trail to confirm messages were sent, adding an extra layer of accountability and peace of mind.

Unlock Massive Time Savings with SMS Automation

Automating your SMS communications can save your team countless hours. No more manual calls or emails - let automation handle it. Beyond appointment reminders, you can automate annual events, service and maintenance updates, civil defence and system alerts, employee check-ins, employee rostering, and payment reminders.

Automating these processes ensures consistent client interactions with minimal effort, allowing your team to focus on critical tasks while automation keeps everything running smoothly.

Discover What's Possible with TNZ's Versatile SMS Platform

SMS is a powerhouse for streamlining transactional communications and boosting business efficiency. Many businesses don't realise the numerous ways SMS can be utilised beyond appointment reminders.

• Two way - appointment reminders:
  Your appointment with Custom Hair is on [[Date]] at [[Time]]. Reply Y to confirm or N to reschedule.
• Order notifications:
  Your glasses are ready for pickup.
• Annual service updates:
  Your car's WOF is due on [[Date]]. Schedule a time...
• Medical alerts:
  Your test results are available. Please call our practice nurse.
• Payment reminders:
  Your payment of [[Amount]] is due tomorrow. Please ensure your account has sufficient funds.
• Outstanding payments:
  Your payment couldn't be processed. Please update your payment method to avoid losing subscription benefits.
• Progress updates:
  Your loan application is now with John Doe in accounts. Contact him at [[Phone]] for further assistance.

A team of experts

TNZ prides ourselves on offering immediate, local support, ensuring that the SMS solution suits your business perfectly. The straight-forward setup process and intuitive platform mean you can start communicating with your audience without delay, backed by experts who are just a call away.

The power of two-way communication

While many businesses start with one-way messaging, switching to two-way SMS can be a game-changer. It saves time and increases engagement with minimal effort.

Two-way SMS lets clients respond directly to your messages, making it perfect for tasks like appointment confirmations and rescheduling. It's also easy to set up and offers lots of benefits including:

Capturing appointment confirmations and responses

By allowing customers to respond to SMS messages, you can gather more data and move transactions along without follow-up calls.

Example: Your appointment with Acme Optometrists is on [[Date]] at [[Time]]. Reply Y to confirm or N to reschedule.

Using response codes

Keep it simple with reply codes like Y and N for yes and no. You can also use additional codes such as Q for a question. This allows clients to quickly share their needs without having to make a phone call.

Automated response handling

Two-way SMS not only lets you receive client responses, but also automates handling them. This feature streamlines your workflow and improves efficiency by eliminating the need to manually review each response. Here's an example of how it works:

• If a client replies Y, the system marks the appointment as confirmed.
• If they reply N, it prompts an automated message to reschedule.
• If they reply Q, the system flags it for follow-up, indicating the client has a question.

Traditionally, businesses rely on administrators to manually review all responses, which is time-consuming. With TNZ's automation API's, the only manual task is reviewing cancellations or specific queries flagged by the system.

Seamless Integration with Your Existing Platforms

Easily integrate TNZ's SMS system with platforms you already use, such as Outlook, Google Calendar, and CRM systems like PipeDrive, HubSpot, and GoHighLevel. Automate SMS responses based on your workflows to enhance efficiency and streamline communication.

TNZ supports you in setting up these automations, ensuring a smooth and efficient process. This way, your team can focus on more important tasks while the system handles routine communications seamlessly.

Ready to unlock your communication potential?

Our Two-way SMS service is a game-changer for your business communication. It's simple to set up, automates routine tasks, and significantly improves client interactions. Ready to transform how business communicates? Contact us today to set up two-way SMS and streamline your processes with TNZ.